Refund policy

ALL SALES ARE FINAL
Due to the nature of our hair products, all sales are
final. We do not accept returns, exchanges, or issue
refunds.

ORDER CHANGES & CANCELLATIONS
Please review your order carefully before completing
your purchase. Customers have 15 minutes after
placing an order to request a change or cancellation.
After the 15-minute window, your order is considered
confirmed and cannot be changed or canceled.

DAMAGED OR INCORRECT ORDERS
If you receive an incorrect or damaged item, please
contact us at support@shopninethirty.com within 48
hours of delivery and include clear photos of the
item and packaging. We will review the issue and
provide a resolution when applicable.